From the HBR Blog:
How to Dispel Distrust at Work
“so, how can we prime our brains for trust instead?
- Shift from threat to transparency, uncertainty to understanding.
- Shift from resistance to relationship, self-interest to shared success.”
“Remember that change, confusion, uncertainty, and lack of clarity can prime people for distrust. If employees smell smoke, you can bet they’ll assume there’s a fire. But you can prevent this negative spiral by adopting the best practices for trust-building above”
I see too much distrust in libraries at all levels. I think this is timely advice. Check it out.