Tennant’s Wisdom

Roy Tennant’s latest column Digital Libraries, “What I Wish I Had Known” is great. You can read it here.
I love the part where he writes, “I wish I had known that the solution for needing to teach our users how to search our catalog was to create a system that didn’t need to be taught – and that we would spend years asking vendors for systems that solved our problems but did little to serve users. I wish I had known that we would come to pay the price of our folly by seeing our users flock to commercial companies like Google and Amazon.”
Wise insights! He spends two thirds of his column with seven lessons learned. Read. Learn. He knows whereof he speaks.
Stephen