I love this graphic (discovered via Lone Wolf) since it says to me that the foundation of library relationships is communication – one to one and one to many. It’s not really what we measure a lot – circulation. And it’s not easy to measure.
How many of these communication methods does your library use?
Stephen
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This post was mentioned on Twitter by cclibrarian: #Librarian Feeds reading:The Foundation of Library Relationships http://bit.ly/cj8dP5…
[...] View original post here: The Foundation of Library Relationships – Stephen's Lighthouse [...]
Got the post via twitter via scstatelibrary – curtis rogers.
[...] By Tom Rink Here’s a great graphic that I discovered this week (thank you Stephen Abram and Lone Wolf) that outlines the various levels of intamacy in communication. Hmm, we really [...]
[...] Met dank aan: Ji Lee (via Stephen’s Lighthouse) [...]