1. Social media will be supersized.
2. Organizations will integrate social feedback into their decision making process.
3. Mobile will be our gateway to the world.
4. Video will be everywhere.
5. The next big Online Social Network will not be a network at all (but dynamic, engaging, community platforms and applications)
6. ROI will be redefinted.
7. Psychology is shifting.
8. Citizen activism brings back purpose and power.
9. Social business intelligence will heat up and so will privacy.
10. The role of social media strategist will change.