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Can Good Records Management Save Lives?

Deb Hunt from Information Edge sent me her latest newsletter and it has a great story:

PG&E Document Debacle

Could PG&E have used a better system of organizing its documents and prevented the San Bruno blast that killed 8 and destroyed a neighborhood?

“Studies have demonstrated that in paper-based systems, workers waste approximately 20% to 40% of their time searching for documents. Lost or misplaced paper and digital files are a common problem with potentially disastrous results. The following statistics on document management are alarming:
* 90% of all corporate memory exists on paper.
* Of all documents that get handled daily in an average office, 90% are just shuffled.
* The average document gets copied 19 times.
* Companies spend $20 in labor to file a document, $120 in labor to find a misfiled document, and $220 in labor to reproduce a lost document.
* 7.5% of all documents get lost, 3% of the remainder get misfiled.
* Professionals spend 5-15% of their time reading information, but up to 50% looking for it.
* There are over 4 trillion paper documents in the U.S. alone growing at a rate of 22% per year.
(Source: Coopers & Lybrand)”

Check it out here.


Posted on: June 15, 2011, 6:51 am Category: Uncategorized

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