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Does Your Library Design Services?

Does Your Library Design Services?

Of course it does. But do you think about servce design principles?

7 Things You Should Know About Service Design from Educause

http://www.educause.edu/Resources/7ThingsYouShouldKnowAboutServi/239113

“Service design is a process that examines the relationship between those who use a service and the service environment. By focusing on and making improvements to the points at which users interact with other people or the environment, service design enables an organization to run smoothly, provide the best service to its users, and reduce the kind of situations that that can generate complaints. It has been effective in traditional customer-centric industries like retail and hospitality and is now seeing use in areas like healthcare, public services, and educational services. Even as it leads to improvements in services and spaces, service design maximizes limited resources and increases accountability, and many of these benefits bear directly on the processes and spaces designed for learning.

The “7 Things You Should Know About…” series from the EDUCAUSE Learning Initiative (ELI) provides concise information on emerging learning technologies. Each brief focuses on a single technology and describes what it is, where it is going, and why it matters to teaching and learning. Use these briefs for a no-jargon, quick overview of a topic and share them with time-pressed colleagues.

In addition to the “7 Things You Should Know About…” briefs, you may find other ELI resources useful in addressing teaching, learning, and technology issues at your institution.”

Direct link to a 2 page PDF: http://www.educause.edu/ir/library/pdf/ELI7077.pdf

or ePUB: http://www.educause.edu/ir/library/epub/ELI7077.epub

Stephen

 

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Posted on: November 3, 2011, 7:00 am Category: Uncategorized

One Response

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  1. Nice overview Stephen. Glad to see Service Design applied to libraries and other learning spaces. Readers may also be interested in this free compendium of service design tools: http://www.servicedesigntools.org