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The 5 Whys

From HBR Blog:

The 5 Whys

http://blogs.hbr.org/video/2012/02/the-5-whys.html?utm_source=feedburner&utm_medium=feed&utm_campaign=Feed%3A+harvardbusiness+%28HBR.org%29

I’ve used the 5 Whys technique many times.  Watch this 3:13 minute video after the link and learn it quickly.

Stephen

 

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Posted on: March 20, 2012, 7:30 am Category: Uncategorized

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