Do You Ever Say “No”?
“Do you ever say “no” to your patrons? This question has haunted public libraries since we adopted the contemporary business model that states “the client is always right.” Moreover, it is part of the common core of public libraries to offer as much welcoming a place for our customers as we can provide. However, what happens when a customer is infringing into the positive experience of another client? More interestingly, how do we respond to this infringement when the parties involved are caregivers? It’s time to use redirection in public libraries.”
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