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Technologies Redefining In-Store Customer Experience

Technologies Redefining In-Store Customer Experience

In many ways, public libraries can find innovative ideas for new user experiences in the retail world.

“The following chart clearly identifies what customers treat as cool and creepy when it comes to retail technology.

what do customers think of in-store tech?
 The above chart is a fair indication of what people generally are comfortable with and the impact on the in-store experience for customers.”

Let’s look at a few areas in retail technology that are certainly having an impact on customer in-store experience.

1) Robots & Drones.

2) AR & VR

3) Cashier-less check out.

Many libraries are even ahead of retail on these!

Stephen

Posted on: July 10, 2019, 6:16 am Category: Uncategorized

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