Reference Interviewing Skills

A blog post recommendation.  Check out:

http://www.slaw.ca/2012/06/12/kuh-myoo-ni-key-shuhn/

Kuh-Myoo-Ni-Key-Shuhn (Communication)

By Joan Rataic-Lang

snippets:

“According to dictionary.com, communication is “the imparting or interchange of thoughts, opinions, or information by speech, writing, or signs.” That sounds pretty simple, but wait, can a word with that many syllables and so many modes of connectivity really be that simple? In the library world we know that if communication were easy, straightforward and not prone to misinterpretation, a lot of our time would be saved. ”

“Breaking It Down — The Skills

1. Skill: Showing Empathy

2. Skill: Open and Closed Questions

3. Skill: Active Listening

4. Skill: Non-Verbal Cues

5. Skill: Timing

6. Skill: Silence

7. Skill: Summarizing

8. Skill: Plain Language

9. Skill: Clarifying Responsibilities

10. Skill: Action Planning

11. Skill: Checking with the Patient

12. Skill: Following the Patient’s Lead”

Stephen