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7 coping skills to deal with anger you might be feeling right now

7 coping skills to deal with anger you might be feeling right now

“There’s a lot to be angry about these days.

For instance: A pandemic that has stolen more than 166,000 American lives (and counting), a government unwilling to act to prevent more death, officials pushing to re-open schools despite a deadly virus, mass unemployment, and the continuance of police brutality despite a global uprising against it.

The list goes on. ”

1. Listen to your emotions and thoughts — and then, dig deeper

2. Be curious about people

3. Exercise

4. Seek out therapy

5. Have music playlists at the ready

6. Consider your emotional energy reserves

7. Find a sympathetic ear








Posted on: August 14, 2020, 5:00 pm Category: Uncategorized

BBC: ‘Hundreds dead’ because of Covid-19 misinformation

‘Hundreds dead’ because of Covid-19 misinformation

“At least 800 people may have died around the world because of coronavirus-related misinformation in the first three months of this year, researchers say.

A study published in the American Journal of Tropical Medicine and Hygiene also estimates that about 5,800 people were admitted to hospital as a result of false information on social media.

Many died from drinking methanol or alcohol-based cleaning products.

They wrongly believed the products to be a cure for the virus.

The World Health Organization (WHO) has previously said that the “infodemic” surrounding Covid-19 spread just as quickly as the virus itself, with conspiracy theories, rumours and cultural stigma all contributing to deaths and injuries.

False information costs lives”

Posted on: August 14, 2020, 4:56 pm Category: Uncategorized

PRINCH: Comic books and Libraries

Comic Books and Libraries – History, Value & Benefit

Comic books and Libraries #2 – Manga

Posted on: August 14, 2020, 4:53 pm Category: Uncategorized

TED: The Power of Introverts

The Power of Introverts

Posted by Mitch Ditkoff at August 13, 2020 07:46 AM 

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Posted on: August 14, 2020, 4:49 pm Category: Uncategorized

A beginner’s guide to diversity, equity and inclusion

A beginner’s guide to diversity, equity and inclusion

A beginner’s guide to diversity, equity and inclusion


Posted on: August 14, 2020, 4:17 pm Category: Uncategorized

US Federation of School Leaders Issues Guide for Reopening Safely

COVID-19 Response

US Federation of School Leaders Issues Guide for Reopening Safely

“The American Federation of School Administrators recently issued a new guide for reopening schools safely. Developed by a group of school leaders from around the country, the report suggests that districts are in an untenable position.

There’s no way to create a perfect environment, “no matter how many safety protocols are put in place,” the report stated. “Children and adults will get sick.” As a result, schools will need to shut down, even temporarily, which “will impact education and the social-emotional well-being of communities and families.”

The report pointed out that there were added costs to cover a greatly ramped-up cleaning regimen and “basic sanitary needs” as well as investments for improving online learning programs. AFSA quoted an estimate from the Council of Chief State School Officers, which pegged the additional funding needs at somewhere between $158.1 billion and $244.6 billion to reopen school sites safely and “serve all students in the next academic year.”

And there’s not really consensus on what school leaders should do. A recent AFSA survey among principals and assistant principals in all 50 states found that just 22 percent of respondents said it was “very” or “somewhat likely” they could successfully protect students and staff from transmission of the coronavirus if in-person classes resumed. Additionally, when asked about their preferred model for conducting classes in the fall, half of school leaders preferred a hybrid model–a combination of in-person and remote learning–as the best option; 17 percent designated remote learning; 26 percent chose students going to school five days a week in person for normal days; and seven percent said they were undecided.

The same survey found that most people (53 percent) favored a cohort model, in which one group of students attends in-person classes on certain days, with the other group attending on alternative days. Students would then participate in remote learning when they were home. Also, to manage physical distancing requirements, 60 percent cited a “bubble strategy, which would keep students in the same classrooms throughout the day, including lunch.

But any plan for a school needs to bring a “team of stakeholders” together, including parents, teachers, paraprofessionals, school engineers, custodians, office personnel, district people and students, the latest report urged. By developing a plan “with everyone’s understanding and consensus,” the authors noted, “it will help remove uncertainty and fear.”

The report advised that the plan incorporate guidance in numerous areas, including these:

  • Sanitizing and cleaning to reduce the risk of exposure to surfaces and objects ” before school opens, after closing, and during the course of the school day.”
  • Physical distancing requirements that adhere to the state’s public health and instructional guidelines for reopening.
  • Providing ready access to handwashing stations and sanitizers.
  • Putting screening practices in place for symptom detection, as well as a space for isolation of students who show symptoms. When that space hits capacity, the report advised, “it is probably time to consider closing a school down for a period of time.”
  • Reducing class sizes: a limit of 10 students in a classroom at the elementary levels and five students in recess groups; in secondary schools, limits based on how many students can be accommodated at a distance of six feet apart. Adhering to the rules might require establishment of split schedules and staggered mealtimes, the report suggested.
  • Handling “intermittent quarantine” when necessary, including developing a “virtual learning protocol,” creating a platform for posting work; producing videos for instruction; and offering teacher training “on how to teach online effectively.”
  • Making sure students with diverse needs get the extra attention they need, as difficult as that may be without appropriate funding and with staff shortages.
  • Communicating evidence of contact and cases to families and the broader school community.
  • Providing mandatory training and support for everybody–teachers, students, parents and staff.

“This guide is critical because AFSA members, principals, assistant principals, managers of school bus transportation, food service and student services, just to name a few, are the people on the ground in communities responsible to manage schools and implement any needed safety protocols,” said AFSA President Ernest Logan in a statement. “This guide was designed to help them ask the right questions and engage the community.”

The report is openly available on the AFSA website.”

Posted on: August 14, 2020, 10:05 am Category: Uncategorized

Future-Proof the Citizen Experience

Future-Proof the Citizen Experience

Unemployment claims and pandemic-related concerns pushed federal, state and local government agencies to a breaking point. So how can citizen experience leaders address top contact center priorities facing government agencies? Read more…

“Team leaders need to be incredibly focused on performance management while maintaining a human connection to their employees.

For the foreseeable future employees will not have in-person, face-to-face interaction with co-workers and supervisors. This can be replicated virtually by:

  • Providing access to chat coaches and mentors: Recreate the traditional in-person environment by providing face-to-face conversations with your agents.
  • Utilizing regular video coaching sessions: Remote workers cannot be limited to chat and messaging, allow them to use their voice.
  • Performance management that matches physical centers: Utilizing the same in-house techniques holds agents to the same standards as brick-and-mortar agents.
  • Engaging throughout the day via chat: Daily roundups and conversations create a sense of community for those separated.
  • Offering employee community forums: Giving your agents a safe place to discuss their work conditions is key for connecting the workplace.
  • Generating virtual culture-building activities: No one should be left behind, include remote workers in the same bonding experiences you would give those in the center.”




Posted on: August 14, 2020, 6:21 am Category: Uncategorized