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Patron Day

I spent a day with the Metropolitan Libraries outside of Chicago. Alane Wilson from OCLC presented on the Perceptions study and, as usual, had a great deal to offer. Ed Vielmetti, the SuperPatron, did great presentation about what the new patron expects from libraries (and OPACs) today (This was cool- how often do patrons present to libraries?).
I did a session on Public Library Personas and how to focus on the patron’s real needs.
It’s an interesting theme to focus a staff conference on the patron. I wonder how often we do that, and if it’s often enough.

Posted on: May 20, 2006, 8:50 am Category: Presentations