HOW TO Find out why your flight is REALLY delayed

Now that we have wireless in most airports. And most flights are delayed. And the ground staff announce the usual hierarchy of excuses – weathers, late incoming aircraft, no pilot, etc. – about why our fligt is delayed. We can find out the truth! Airlines tell the truth to their packages customers rather than the real people in the airport at their desks.
Cory Doctorow has this great post:
HOW TO Find out why your flight is REALLY delayed
I know I’ve shown ground staff the weather map showing that there are no thunderstorns in the area. Then they shamelessly move on to another excuse in the standard protocol. They often don’t have web access so can’t check themselves. I’ve even re-booked my flight and seat online after being told this wasn’t possible in the airport. It’s sad that an employer would set up their staff like this when better tools are in the hands of the customer.
Of course these tools don’t help their latest innovation. Four out of my last ten flights landed with no ground staff available to meet the plane and get the stairs to the door for up to 30 minutes. It’s amazing that an aircraft’s arrival can be a surprise in so many airports!
Stephen