Web 2.0 Collaboration: Tools for the Next Generation of Public Service

BeSpacific is pointing to this glossy report from Accenture about the need for greater use of web 2.0 tools in government:
Web 2.0 Collaboration Tools for the Next Generation of Public Service – Driving high performance through more engaging, accountable and citizen-focused service
“Web 2.0 technologies and services have spread around the world at an amazing pace and are used by millions of people every day. Many public service organizations are also adopting Web 2.0 applications to improve their ability to collaborate and serve citizens more effectively. Accenture believes that Web 2.0 technologies are finding resonance among governments today because they are, in fact, supportive of a broader evolution in public service: a new relationship with government that is about genuine engagement of people in their own governance.”
Stephen