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How to Dispel Distrust at Work

From the HBR Blog:

How to Dispel Distrust at Work

“so, how can we prime our brains for trust instead?

  1. Shift from threat to transparency, uncertainty to understanding.
  2. Shift from resistance to relationship, self-interest to shared success.”

“Remember that change, confusion, uncertainty, and lack of clarity can prime people for distrust. If employees smell smoke, you can bet they’ll assume there’s a fire. But you can prevent this negative spiral by adopting the best practices for trust-building above”

I see too much distrust in libraries at all levels.  I think this is timely advice.  Check it out.


Posted on: June 20, 2013, 6:45 am Category: Uncategorized

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