Via Superhuman
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How organizations have benefited from generative AI adoption
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| Source: Scale AI |
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| More than six in 10 organizations who use AI say it’s improved efficiency, and 59% say it’s improved customer experience, according to a new report from Scale AI. In addition, nearly half of respondents say LLMs have helped them come up with ideas for new products or services — a testament to AI’s brainstorming capabilities. |
| Only around a third of companies say their profit and revenue have improved thanks to AI. That shows there’s still room for improvement when it comes to AI’s money-making potential. Still, just 8% of organizations said they haven’t seen any improvements across the board. Seven percent have yet to adopt AI in any capacity. |
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| Source: Scale AI |
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| Companies are starting to adopt different types of AI models as well. In 2023, only 37% of companies used commercial or closed-source AI platforms. But by 2024, that figure rose by nearly 50 points, with roughly 86% of companies relying at least in part on closed-source LLMs. |
| At the same time, open-source models have gotten more popular, too. Today, two-thirds of organizations use open platforms, compared with just 41% last year. |
| There might be opportunities for growth when it comes to AI platforms that have been built from the ground up to perform specific tasks. Around a quarter of organizations are training their own AI models, only a modest increase from 22% last year.” |
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