Modern Library Patrons Present Challenging Risky Business Situations
“Librarians have one of the most stressful jobs in the world. Why? They do much more than assist people locating books or reading to children. They also are therapists, community resource managers, IT support, babysitter, elderly care specialist, referee, tutor, teacher, police officer, and more. Public librarians handle more situations than their job description entails and Public Library Quarterly published: “The Hidden Toll: Exploring the Impact of Challenging Patron Behaviors On Australian Public Library Staff.””
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