Part 2 of 3 of Mary Lee Kennedy’s articles on personas was published today in SirsiDynix OneSource.
Defining Service Level Standards – SirsiDynix Personas Part Two
by Mary Lee Kennedy, TKG Consulting LLC
As many of you know, I find the personas process we have undertaken one of the most educational and enlightening about ‘real’ user behaviours than anything else I have studied.
Stephen
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