Contrast these two recent statements:
“U.S. productivity fell nearly a full percentage point in the first quarter this year. Businesses are scrambling to find ways to squeeze more juice out of the same orange.”
“The average employee spends nine hours per week searching for information that they need to do their job. If we could get this number down, the work of 4 employees would be comparable to having hired a fifth.”
See an opportunity for librarians and information professionals?
This study is a classic from 2005 but still worth a read:
IDC WHITE PAPER
The Hidden Costs of Information Work
I believe that the situation has gotten worse since 2005. It’s time to focus our attention on information productivity for sustaining the global competitiveness of expensive knowledge workers in a knowledge based economy. Of course, balancing productive and fast with quality and impact is the key.
If the first world doesn’t solve this issue, then there’s nothing stopping more outsourcing of high value knowledge worker jobs to people and countries that can do it more productively.