I love this series of postings from The Information Activist Librarian blog:
We can learn a lot from comparing ourselves and our libraries to other service operations and learning some of their ways. There are some good thoughts here.
The Apple Way for Libraries (a Manifesto?)
The Starbucks Way for Libraries (a Manifesto Part II)`
Trader Joes is next . . .
Stephen

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Continuing the Discussion
@elibtronic “@sabram: Service Manifestos for Libraries: I love this series of postings http://t.co/rFRA51kdFj”
RT @sabram: Service Manifestos for Libraries: I love this series of postings http://t.co/IgxU1RIJug
RT @sabram: Service Manifestos for Libraries: I love this series of postings http://t.co/IgxU1RIJug
“@sabram: Service Manifestos for Libraries: I love this series of postings http://t.co/BgJE0DJIpX” Thought-provoking blog posts
@sabram thanks
RT @sabram: Service Manifestos for Libraries: I love this series of postings http://t.co/IgxU1RIJug