How to Deliver Bad News to Your Employees

“Delivering bad news is tough. It’s even harder when you don’t agree with the message or decision you’re communicating. Maybe you have to tell your star performer that HR turned down her request for a raise or to inform your team that the company doesn’t want them working from home any longer. Should you toe the line and act like you agree with the decision or new policy? Or should you break ranks and explain how upset you are too?

What the Experts Say

Prepare for the conversation

Be direct and avoid mixed messages

Explain how the decision was made

Allow for venting, not debate

Focus on the future

Putting it all together

Principles to Remember

Do:

• Understand why the decision was made before sharing the news
• Prepare and rehearse what you’re going to say
• Explain the rationale and the process for making the decision

Don’t:

• Sugarcoat the news — be clear and direct
• Let your body language belie your words
• Allow people to debate the merits of the decision — focus on moving forward”