HBR: 4 Things to Do Before a Tough Conversation
https://hbr.org/2019/01/4-things-to-do-before-a-tough-conversation
- Get your motives right.
- Get your emotions right.
- Gather the facts.
- Get curious.
“Going into a tough conversation, it’s understandable to be worried about what you’re going to say. But it’s important to focus first on your motives, assumptions, and thoughts. Crucial conversations are 60% getting your head, heart, and gut right, and 40% saying it right.”
Stephen
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