Technologies Redefining In-Store Customer Experience
In many ways, public libraries can find innovative ideas for new user experiences in the retail world.
“The following chart clearly identifies what customers treat as cool and creepy when it comes to retail technology.
Let’s look at a few areas in retail technology that are certainly having an impact on customer in-store experience.
1) Robots & Drones.
2) AR & VR
3) Cashier-less check out.
Many libraries are even ahead of retail on these!
Stephen
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