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The 8 Experience Steps

I think that this posting of the 8 steps to a better experience is good. Watch the slide show and think about your library or website. Does it respect the steps?
The 8 steps to better experiences by Stephanie Weaver are:
1. Invitation
2. Welcome
3. Orientation:
4. Comfort
5. Communication
6. Sensation
7. Common sense
8. Finale
They’re more detailed in the posting.

Posted on: February 26, 2007, 10:42 am Category: Uncategorized