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The 8 Experience Steps

I think that this posting of the 8 steps to a better experience is good. Watch the slide show and think about your library or website. Does it respect the steps?
The 8 steps to better experiences by Stephanie Weaver are:
1. Invitation
2. Welcome
3. Orientation:
4. Comfort
5. Communication
6. Sensation
7. Common sense
8. Finale
They’re more detailed in the posting.

Posted on: February 26, 2007, 10:42 am Category: Uncategorized

One Response

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  1. Stephen,
    Thanks so much for the nice mention in your blog. I really appreciate it! My new book, Creating Great Visitor Experiences is intended for library staff members as well as museums and similar cultural sites. You can download the first chapter from my Web site, I look forward to your book as well.
    I welcome your feedback.
    Stephanie Weaver