I love this graphic (discovered via Lone Wolf) since it says to me that the foundation of library relationships is communication – one to one and one to many. It’s not really what we measure a lot – circulation. And it’s not easy to measure.
How many of these communication methods does your library use?
Stephen
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[…] By Tom Rink Here’s a great graphic that I discovered this week (thank you Stephen Abram and Lone Wolf) that outlines the various levels of intamacy in communication. Hmm, we really […]
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