There are some lessons in this list that can easily apply to social institutions like libraries.
The Seven Principles You Need to Know to Build a Great Social Product
1. Design your product to matter in a world of infinite supply.
2. Be the best in the world at one thing.
3. Seek out uniqueness.
4. Focus on your most important interaction until you have it right.
5. Choose your words carefully.
6. Create a party, not a museum.
7. Develop relationships, not features.
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Stephen
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