An interesting opinion on the HBR blog:

How Not to Say Yes

by Vineet Nayar

http://blogs.hbr.org/hbr/nayar/2012/09/how-not-to-say-yes.html?utm_source=feedburner&utm_medium=feed&utm_campaign=Feed%3A+harvardbusiness+%28HBR.org%29

“”The oldest, shortest words — “yes” and “no” — are those which require the most thought.”

Many of us have agonized over the right way to say “no.”  As leaders, we learn to be careful about making negative statements, so we don’t dampen people’s initiative, demoralize them, or undermine the chances of getting something done.

For the most part, though, we forget that there are ways of saying “yes” that can have the same devastating results.  Three examples:”

“Yes, I know…”

“Well, yes  — and no…”

“Yes, but…”

Does this sound like some in library management?

Check out the post.

Stephen