Michael Stephen’s has been promoting kindness audits for libraries in his MOOC and it’s a great and simple idea.
Here is a link to one library’s example of their quick kindness audit.
Examining Library Spaces through a “Kindness Audit”
October 17, 2013 by Joe Hardenbrook
“Have you ever considered doing a “kindness audit” at your library?
In the HyperlibMOOC class, Michael Stephens discusses the concept of a “kindness audit” – look at your library space and examine how kind it is for your patrons.
- Is the signage positive?
- Are your service desks welcoming?
- Can users find their way easily?
- What obstacles do your users encounter?”
Read more and see the pictures:
http://mrlibrarydude.wordpress.com/2013/10/17/examining-library-spaces-through-a-kindness-audit/
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