The users POV:
A simple idea for personalizing your patrons’ experience
“I was reading an article about arecent Adobe study about Millennials and cross-device experiences (definitely worth a read, BTW). One chart in particular really struck me:
I am guessing that most libraries collect birthday information when people sign up for a library card. Maybe I’m wrong about that. But if they don’t, maybe they should, since age is a personal facet many consumers seem reasonably comfortable about giving out. Once you have that information, why not use it in a way that benefits the patron and the library?”
Stephen
0 Responses
Stay in touch with the conversation, subscribe to the RSS feed for comments on this post.