4 Common Ways Companies Alienate People with Disabilities
https://hbr.org/2021/11/4-common-ways-companies-alienate-people-with-disabilities
Avoid the following four mistakes that prevent people with disabilities from interacting with your company.
You expect users to do the hard work.
You have a “set-it-and-forget-it” approach to accessibility.
You assume accessibility only applies to your product.
You haven’t brought accessibility tools into your own workflow.
“Businesses should be building for all their users, rather than building for some then kicking into action when the complaints start pouring in. It requires the desire to do so, honest collaboration with your team and your users, and a willingness to invest time and energy into learning how to do things the right way — for everyone.”
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