Research Article: “Exploring User Experience in Digital Libraries Through Questionnaire and Eye-Tracking Data”

“The article linked below was recently published by Library & Information Science Research.

Title

Exploring User Experience in Digital Libraries Through Questionnaire and Eye-Tracking Data

Authors

Maja Kuhar
University of Ljubljana, Slovenia

Tanja Merčun
University of Ljubljana, Slovenia

Source

Library and Information Science Research
Volume 44, Issue 3, July 2022, 101175

DOI: 10.1016/j.lisr.2022.101175

Abstract

In the field of digital libraries, research on user experience is sparse, especially in terms of emotions, impressions, and stimulation evoked by interaction with the digital library. Given the many different methods and tools available for assessing user experience, two questionnaires and eye-tracking were explored to see how each can contribute to understanding user experience in digital libraries. An eye-tracking study with 30 participants was carried out using two digital libraries. Analysis of the questionnaires revealed that overall, one digital library was experienced more positively, with the difference most evident in the hedonic quality. The eye-tracking data revealed different gaze patterns in the two digital libraries, with significant difference in measure values particularly on the search boxes. When eye-tracking was combined with the questionnaire data, several correlations were found, indicating that the search box position and the intuitiveness of the homepage had an impact on the user experience.

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