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HBR: 4 Principles for Improving Customers’ Digital Experience

4 Principles for Improving Customers’ Digital Experience

https://hbr.org/2023/03/4-principles-for-improving-customers-digital-experience
by Dan McKone
  • Offer customers more control
  • Keep it so intuitive, it’s mindless
  • Provide visibility at points of customer agitation
  • Organize with a holistic philosophy
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Posted on: April 7, 2023, 6:09 am Category: Uncategorized

By: Stephen Abram

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