It is important to widen the understanding of misinformation in different contexts. The findings of this qualitative study showed that official information can be misinformation. Official information, which is information concerning and/or coming from official services and processes, was studied with semi-structured interviews in two contexts in which support with information was needed. Four types of misinformation were found: outdated, conflicting, and incomplete information and perceived intimidation. Official information has characteristics related to structural factors, language, and terminology, as well as encounters that make it prone to misinformation. A typology of official misinformation was created to show the nuanced nature of misinformation and the different social, contextual, and situational factors surrounding misinformation. In-person support may be needed to tackle misinformation. Official information can be made clearer and more suited to different groups, which also diminishes the risk of misinformation.”